Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Personal identification information: name, mailing address, phone number, email address, and date of birth
• Service and property-related information: rental inquiries, tenant/owner communications, service requests, scheduling details, and documentation you submit
• Payment or transaction information: payment details, invoices, and transaction records (when applicable)
• Technical information: IP address, browser type, device identifiers, operating system, and usage data

2. How We Use Your Information

We use your information to:

• Provide property management support and real estate coordination services
• Respond to inquiries and communicate regarding services
• Coordinate vendors, scheduling, and documentation
• Process payments and maintain accurate records (when applicable)
• Improve our website and service experience
• Comply with legal, regulatory, and contractual obligations

3. Messaging Consent & Communication Terms

By providing your phone number to The EKW Group, you consent to receive calls, text messages, and other communications related to your inquiry, services, appointments, updates, or account activity.

This may include:

• Recurring messages (frequency may vary)
• Automated or non-automated communications
• Service alerts, reminders, confirmations, and updates

You may opt out at any time by replying STOP, UNSUBSCRIBE, or CANCEL. For assistance, reply HELP.

Message and data rates may apply depending on your mobile carrier.

4. How We Share Information

We may share information only as necessary:

• With service providers who support our operations (e.g., communications, scheduling, payment processing)
• With vendors/contractors when required to coordinate property-related services (as applicable)
• Within affiliated EKW entities when necessary to fulfill a request (as applicable)
• When required by law, regulation, or legal process
• With your consent for specific services

We do not sell your personal information.

5. Cookies & Tracking Technologies

We may use cookies and similar technologies to improve website functionality and analyze usage. You may control cookies through your browser settings; however, some features may not work properly if cookies are disabled.

6. Data Retention

We retain personal information only for as long as necessary to fulfill business, legal, accounting, and regulatory obligations.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request corrections or updates
• Request deletion (where applicable)
• Opt out of certain communications
• Request a copy of your information (where applicable)

Additional rights may apply depending on your state of residence.

9. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13 without verified parental consent.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy, contact us: